One attorney's epic battle to get a response from ICE
"Poor customer service is the bane of modern-day existence.
Your doctor's office won't return your call. Your health insurance provider can't give you a straight answer. You can't get a live person on the line at the power company.
But usually in those cases, it's just your patience at risk -- not your life.
Attorney Brian Bates had a lot to lose in his epic battle to get someone, anyone, at the Houston ICE office to talk to him about a client."
MIZANUR RAHMAN in the Houston Chronicle.
[Full disclosure: Brian Bates is my law partner.]